Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

What is VaeLyun

VaeLyun brings Eastern incense culture into contemporary jewelry design. Our pieces pair incense beads with a modern approach to personal adornment, inviting you to enjoy fragrance as part of what you wear.

The brand is operated by VaeLyun Limited 微嵐有限公司. Company and contact details are available on Contact Us.

What are incense beads

Incense beads are beads formed from a blend of aromatic materials. They are part of the jewelry itself. Materials and construction can vary between designs, so please refer to each product's description rather than assuming every piece has the same formula.

Do I need to light them

No. These pieces are intended to be worn and enjoyed without burning. Do not light the beads or any part of the jewelry.

How strong is the fragrance and how long does it last

The scent experience can differ by blend, age, storage, and conditions of use. We describe each product's fragrance individually and do not promise the same intensity or a fixed scent duration for every piece. A wearable fragrance should not be assumed to perform like a room diffuser.

Are all the ingredients botanical or hypoallergenic

Please check the specific product's material information. We do not make a blanket promise that every piece is exclusively botanical or suitable for every sensitivity. Contact us before purchasing if an ingredient is important to your decision. Stop wearing a piece if irritation occurs.

How should I choose a size and care for my piece

Use the measurements on the product page and follow the care instructions supplied for that design. If you are unsure about fit or a cleaning method, contact us before ordering or cleaning the piece. Do not add fragrance oil or apply a treatment unless the specific care instructions allow it.

Do you ship internationally

We welcome international orders to supported destinations. Available countries, services, and charges are shown before payment. See Shipping and Delivery for dispatch location, processing, transit estimates, and import-cost arrangements.

How long does delivery to the United States take

Order processing takes 1–3 calendar days (including weekends and public holidays) after To be confirmed: processing start event. Estimated transit time is approximately 6–12 business days after dispatch, in addition to this processing time. This estimate is not a guaranteed arrival date. Please see Shipping and Delivery for processing information and possible delays.

Can I track my order

We send the available tracking details after dispatch. Updates can pause while a parcel moves between carriers or passes through customs. Contact support@vaelyun.com if your delivery is overdue or you need help understanding a tracking update.

Can I return a piece

Please contact support@vaelyun.com before sending anything back. Our company service address is not a return address; customer care will provide the designated address and instructions. For eligible non-quality returns, you pay return postage unless applicable law requires otherwise. For a confirmed quality issue, we cover return postage. See Returns and Refunds for eligibility, destination, and your statutory rights.

What if my order arrives damaged or incorrect

Contact support@vaelyun.com with your order number and a description of the problem. Photographs can help us assess the issue. We will review it and arrange an appropriate remedy in accordance with your rights.

How can I contact you or discuss a collaboration

Customer care: support@vaelyun.com
Phone and WhatsApp Business: +852 9571 2256
Partnerships and business inquiries: business@vaelyun.com

Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

Questions about a piece, an order, or a collaboration? Get in touch with VaeLyun.

Customer care

Email: support@vaelyun.com

Phone and WhatsApp Business: +852 9571 2256

Message us on WhatsApp

For an existing order, please include your order number and the email address used at checkout. Please do not send passwords, payment verification codes, or full card details.

Partnerships and business inquiries

For creator collaborations, press, wholesale inquiries, and business partnerships, email business@vaelyun.com.

Company information

VaeLyun is operated by VaeLyun Limited 微嵐有限公司, a company incorporated in Hong Kong.

Business Registration Number: 81298038

Registered office and company service address:

Room 11, 13/F, Block C

Wong King Industrial Building

192–198 Choi Hung Road

San Po Kong, Hong Kong

This is our company service and correspondence address, not a product return address. Please contact customer care before returning any item and wait for the designated return address and instructions. Do not send products to this address or to the sender address on your parcel on your own.

Orders and delivery

For delivery estimates and tracking information, see Shipping and Delivery. For returns, cancellations, and product issues, see Returns and Refunds.

Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

Last updated: Draft — 30 September 2026

We welcome customers internationally. Available delivery destinations and services are shown at checkout; availability may differ by product and destination.

Dispatch location

Orders are dispatched from mainland China through YunExpress and its delivery partners. Our company's registered office is in Hong Kong and is separate from the dispatch location.

Processing and transit times

Order processing takes 1–3 calendar days (including weekends and public holidays) after To be confirmed: processing start event. Processing covers preparation before the parcel is handed to the carrier. Transit estimates apply after the parcel is handed to the carrier and are additional to processing time. The United States estimate below follows the YunExpress service reference; it is not a promise of arrival within 6–12 business days of placing an order.

For transit estimates, business days exclude weekends and public holidays affecting the carrier service. Processing time is counted in calendar days. Any product-specific preparation time will be stated before purchase. Delivery estimates are not guaranteed dates. Customs checks, severe weather, peak periods, and carrier disruptions can affect arrival times.

If we cannot dispatch within the promised period, we will explain the delay and provide the cancellation or refund options required by applicable law. Contact us before ordering if your purchase is needed for a particular event.

Shipping charges and import costs

Shipping charges and any applicable free-shipping conditions are displayed before you pay.

To be confirmed: tax and duty policy by destination

Any taxes we are required to collect will be included in or added to the order total as indicated at checkout. The treatment of import duties, import taxes, and carrier clearance fees must be read together with the destination-specific information above.

Tracking

When your parcel is dispatched, we will send the available tracking details to your order email address. A shipping label may be created before the carrier receives the parcel; a label alone does not mean the parcel is in transit.

Tracking can pause during international transport, customs processing, or transfer to a local delivery partner. If an order is split into multiple parcels, we will provide the available tracking information for each parcel.

Address changes and delivery problems

Please check your delivery address before payment. If you notice an error, contact support@vaelyun.com promptly. Changes may no longer be possible once a parcel is dispatched.

If tracking shows delivery but you cannot locate the parcel, check the delivery location and with other members of your household, then contact us. We will review the available delivery evidence and help investigate; a tracking status alone does not automatically resolve a missing-parcel report.

For a parcel that is delayed beyond its estimated window, lost, or damaged in transit, contact us with your order number. We will investigate with the carrier and provide the remedy appropriate to the circumstances and your applicable consumer rights. You do not need to purchase optional shipping insurance to retain those rights.

If a parcel is returned because of an incorrect address, refusal, or non-collection, we will explain the available options and any lawful, previously disclosed charges. There is no automatic forfeiture of the entire order payment.

Contact

Customer care: support@vaelyun.com
Phone and WhatsApp Business: +852 9571 2256

Seller and registered office details are available on Contact Us.

Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

Last updated: Draft — 30 September 2026

Who handles your information

VaeLyun Limited 微嵐有限公司 operates vaelyun.com and is responsible for the personal information described in this policy. Our registered office is Room 11, 13/F, Block C, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Hong Kong. Business Registration Number: 81298038.

For privacy questions or requests, contact support@vaelyun.com, marked “Privacy”, or write to our registered office. You may also contact us at +852 9571 2256.

To be confirmed: privacy representative details if required

Information and sources

When you place an order or contact us, information may include your name, email address, phone number, billing and delivery addresses, chosen products, transaction references, and correspondence. We receive information directly from you and relevant payment and delivery updates from providers handling your order.

To be confirmed: payment data received and payment provider details

When you browse the website, the hosting service and enabled website tools may process technical information such as your IP address, browser, access logs, and session identifiers. The specific tools, optional tracking, and controls used on this website are described below.

To be confirmed: account review form and other enabled data features

Required checkout fields are identified when information is requested. Without details needed to accept payment or deliver goods, we may be unable to complete an order. Optional marketing choices are separate from information needed to fulfill a purchase.

Purposes and legal grounds

We use order and contact information to process purchases, arrange delivery, communicate about an order, and handle returns or product issues. We also use relevant records for accounting, compliance, security, and resolving disputes.

Where an applicable law requires a legal basis, we identify it in the following processing schedule. We do not treat your use of the website as blanket consent to every use of your information.

To be confirmed: processing purposes and legal bases table

Service providers and recipients

Our website uses WordPress and hosting supplied by Hostinger. Relevant order information is provided to YunExpress and delivery partners to arrange delivery. Payment providers process information needed for the payment method you select. Professional advisers or authorities may receive information where necessary and lawful.

To be confirmed: actual provider list and data categories

When you choose to contact us through WhatsApp Business, your messages and account information are also handled through that service under its applicable privacy terms. Email is available if you prefer another contact method.

To be confirmed: advertising sale sharing and opt out disclosure

International handling

Our company is in Hong Kong, and order fulfillment involves personnel or providers in mainland China. Relevant information may also be processed in the countries where our confirmed hosting, payment, communications, and delivery providers operate.

To be confirmed: actual transfer destinations and legal safeguards

Where applicable law requires safeguards for international transfers, the safeguards actually used and how to obtain information about them are set out above. Your decision to order does not by itself replace safeguards required by law.

Cookies and marketing choices

To be confirmed: cookie inventory purposes durations and controls

To be confirmed: marketing tools consent and unsubscribe process

Changing a marketing preference does not prevent necessary messages about an existing order. Where consent is the basis for processing, you may withdraw it without affecting processing lawfully carried out before withdrawal.

Retention and security

To be confirmed: retention periods or specific criteria by data type

Records subject to a legal preservation obligation or an active dispute may need to be retained longer than routine records. Access is to be limited to those who need it for their responsibilities; no internet service can guarantee absolute security.

To be confirmed: actual security and deletion practices

Your rights

Depending on the law that applies, you may have rights to access or correct your information, request deletion or restriction, object to certain uses, receive portable data, withdraw consent, or opt out of specified advertising-related disclosures. These rights have legal conditions and exceptions, including records that must be kept for legal obligations.

Contact support@vaelyun.com to make a request. We may reasonably verify your identity and will respond within the applicable legal period. Do not send identity documents unless we have explained why they are necessary and how to provide them safely.

You may complain to the Hong Kong Privacy Commissioner for Personal Data or another competent privacy regulator, including your relevant European supervisory authority or the UK Information Commissioner's Office where applicable. Contacting us first does not remove your right to complain directly.

To be confirmed: applicable regional rights and request mechanisms

Children and automated decisions

To be confirmed: intended audience age and children data handling

To be confirmed: automated decision making and profiling disclosure

Changes

We will update this policy when our data practices change and provide further notice or seek consent where required. The date above identifies the current version.

Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

Last updated: Draft — 30 September 2026

This policy explains how to request a return, cancel an order, or get help with a product problem. It does not restrict rights you have under applicable consumer law.

Changing your mind

To be confirmed: voluntary return window and eligibility

To be confirmed: voluntary return condition and exclusions

These voluntary conditions do not replace statutory withdrawal rights or remedies for goods that are faulty, damaged, incorrect, or not as described.

How to request a return

Email support@vaelyun.com with your order number and the items involved. For a product problem, describe the issue and include photographs if reasonably available. A reason is not required when you exercise a statutory right to withdraw without giving a reason.

Return destination country or region: To be confirmed: return country or region

Our customer care team will provide the designated return address and instructions after you contact us. The company service address is not a return address.

For eligible returns for reasons other than a product quality issue, such as a change of mind or personal preference, the customer pays the return postage, unless applicable law requires otherwise.

For returns caused by a confirmed product quality issue, VaeLyun pays the return postage. If a faulty item is replaced, we also cover the shipping cost of the replacement. Damaged, incorrect, or materially misdescribed goods are handled under the section below, not as change-of-mind returns.

Please contact us before posting a parcel and wait for our return instructions. Do not mail products on your own to the company service address or to the sender address on the parcel. This coordination requirement does not make a statutory cancellation dependent on our discretionary approval or shorten your legal rights.

Keep proof of dispatch. We recommend a service suitable for the value of the return, without restricting any legal rule concerning proof of return.

Damaged or incorrect items

If an item arrives damaged, is faulty, is missing, or materially differs from its description, contact us as soon as reasonably possible. We will assess the issue and arrange an appropriate remedy, which may include repair, replacement, or a refund, subject to your applicable rights.

Where a return is required for a confirmed quality issue, damage on arrival, incorrect item, or material mismatch with the description for which we are responsible, we will arrange the return at our expense or reimburse the reasonable return postage agreed through customer care. Where applicable law provides a broader remedy, that right remains available. We will not apply a restocking fee to a valid faulty-goods claim.

Fragrance and material variations

Please read the individual product description before choosing a piece. Differences in personal scent preference do not by themselves establish a product fault. Equally, a missing promised characteristic or a material difference from the description is not dismissed as a matter of preference.

Reasonable variations in color or texture do not excuse damage or a significant mismatch with the product description. These explanations do not remove any applicable change-of-mind or statutory withdrawal right.

Refunds

To be confirmed: voluntary refund timing and original shipping treatment

Refunds are returned to the original payment method unless another lawful arrangement is agreed without additional cost to you. Payment-provider posting times can differ from the date we issue a refund. Any mandatory legal deadline takes priority over our voluntary processing arrangements.

Cancelling before dispatch

Contact us promptly if you want to cancel or change an order. We will check its fulfillment status. If it has already shipped, the applicable return or withdrawal process will apply. This does not limit cancellation rights arising from a failure to dispatch as promised or other rights provided by law.

EU and EEA withdrawal rights

Where applicable, consumers may withdraw from an eligible distance purchase within 14 days after receiving the goods, without giving a reason. Notify us by an unambiguous statement, then send the goods back within 14 days after notification. Separate-delivery orders and national rules may affect when the period begins.

We reimburse the applicable purchase payment and standard outbound delivery within 14 days of notice. Unless we offer collection, we may wait until we receive the goods or evidence of their return, whichever comes first. Premium-delivery upgrades need not be reimbursed. You bear direct return costs only where lawfully disclosed in advance. A deduction for diminished value is possible only as permitted by law for handling beyond what is necessary to inspect the goods.

Statutory exceptions, including genuinely personalized goods, apply only where legally available. Ordinary stock variants are not automatically personalized, and we do not treat all jewelry as excluded for hygiene reasons. Faulty-goods rights remain separate.

Online withdrawal facility: To be confirmed: eu withdrawal function url

United Kingdom

Where UK distance-selling rights apply, you can normally notify us of cancellation within 14 days after delivery and return the goods within a further 14 days. For an eligible cancellation, we refund the standard delivery charge as well as the applicable purchase price. A refund is due within the applicable legal deadline, normally within 14 days after we receive the goods back or receive evidence of return, whichever is earlier. Any deduction or exception must be legally permitted. Your rights concerning faulty goods are unaffected.

Australia and other destinations

Where Australian Consumer Law applies, our goods come with guarantees that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures must be remedied as required by law.

Customers in other destinations retain any mandatory cancellation, warranty, refund, and dispute rights available under applicable law, even where these differ from our voluntary policy.

Optional withdrawal notice

To: VaeLyun Limited, support@vaelyun.com

Registered office: Room 11, 13/F, Block C, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Hong Kong

I give notice that I withdraw from my purchase of:

Order number:

Ordered on / received on:

Customer name:

Customer address:

Date:

Signature, only if submitted on paper:

You may use this notice or another clear statement. The registered office above is a correspondence address for this notice, not an instruction to send goods there.

Policy draft for review. Ordering is not open. Highlighted details must be confirmed before this policy takes effect.

Effective date: Draft — 30 September 2026

About these terms

These terms govern purchases from vaelyun.com and use of the website. The seller is VaeLyun Limited 微嵐有限公司, incorporated in Hong Kong, Business Registration Number 81298038. Our registered office is Room 11, 13/F, Block C, Wong King Industrial Building, 192–198 Choi Hung Road, San Po Kong, Hong Kong.

Contact us at support@vaelyun.com or +852 9571 2256. VaeLyun is our customer-facing brand.

Products and descriptions

VaeLyun brings Eastern incense culture into contemporary jewelry design. Product pages describe each piece's materials, dimensions, appearance, and intended use. Please review those details and any care information before purchasing.

Photographs and screens may show colors differently, but this does not excuse a material difference from the description. Cultural references describe inspiration; they are not promises of health effects, good fortune, or specific personal outcomes. Our jewelry is not offered as a medical treatment.

Placing an order

You must be legally able to enter the transaction and authorized to use the payment method. Please provide accurate contact and delivery details.

To be confirmed: order acceptance and payment capture rule

If we identify an availability, pricing, or fulfillment problem, we will explain it and seek your instructions where appropriate. We will not substitute a different product or increase an agreed price without your agreement. If we cannot fulfill an order, any amount due back to you will be refunded as required by law.

Prices and payment

The applicable transaction currency, product price, delivery charge, discounts, and taxes collected by us are shown before payment. Available payment methods appear at checkout. Your payment provider may apply its own currency conversion or account charges.

Import-cost arrangements are set out in Shipping and Delivery and must be made clear before you place the order.

Delivery and returns

Our Shipping and Delivery and Returns and Refunds policies form part of the purchase terms presented before checkout. Your mandatory consumer rights take priority if a policy conflicts with applicable law.

We remain responsible for handling delivery problems and product complaints in accordance with those rights. We do not exclude all responsibility merely because a parcel has been passed to a carrier.

Product use

Use each product only as described and follow its care instructions. Do not ingest incense beads or burn jewelry. Keep small parts away from children and pets. Stop wearing a piece if irritation occurs and seek appropriate advice where needed. No general description of natural materials guarantees suitability for every individual.

Website content and acceptable use

Website text, photographs, and designs may be protected by intellectual-property rights held by us or their respective owners. You may view and share links for personal use. Reproduction for commercial use requires permission or another lawful basis.

Do not misuse the website through fraud, unauthorized access, malicious code, or interference with other users. We may take proportionate steps to protect the service without removing existing refund obligations or statutory rights.

Privacy

Our Privacy Policy explains personal-data handling. Agreement to these terms does not by itself constitute consent to optional marketing or non-essential tracking.

Responsibility and disputes

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer guarantees and liability for fraud. We do not require you to waive mandatory remedies or accept store credit instead of a refund required by law.

These terms are governed by Hong Kong law, subject to mandatory protections available to you under applicable law. This choice does not deprive you of protections or access to courts that cannot lawfully be removed. There is no mandatory arbitration clause in these terms.

Please contact us first if an issue arises so that we can try to resolve it. You do not have to do so where that would restrict a legal deadline or remedy.

Changes

Updated terms apply prospectively from their stated effective date. Unless mandatory law requires otherwise, an existing purchase remains governed by the terms provided when its contract was formed. If a provision is unenforceable, the remaining terms continue to the extent permitted by law.